Privacy Policy

Last Updated: December 13, 2025

1. Introduction

Cloud 9 Virtual Solutions, LLC ("we," "us," or "our"), a company registered in the State of Texas, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://cloud9vs.com or engage with our operations management and tech support services.

We serve clients across North America. If you are accessing our services from California or Canada, please review the specific sections below detailing your rights.

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked with you ("Personal Information").

A. Information You Provide to Us We collect personal information that you voluntarily provide to us when you register for our services, schedule a consultation, or communicate with us.

allow us to perform tech support or operations management tasks within your systems.

  • Identity Data: First name, last name, and business name.

  • Contact Data: Email address, phone number, and billing/mailing address.\

  • Payment Data: We do not store full credit card numbers. All payment data is processed by our secure third-party processors, Stripe and PayPal.

  • Operational Data: Login credentials, API keys, or access tokens you provide to

B. Information Collected Automatically We automatically collect certain information about your device and usage patterns, including IP address, browser characteristics, operating system, and referring URLs. This data is used primarily for security and analytics purposes.

3. How We Use Your Information

We process your information to:

  • Provide Services: To fulfill our contract with you for operations management and tech support.

  • Manage Your Account: To maintain your account within our CRM (GoHighLevel).

  • Process Payments: To facilitate billing via Stripe or PayPal.

  • Communicate: To send you invoices, support updates, and administrative notices.

  • Marketing (With Consent): To send you promotional emails or SMS messages regarding new services or offers. You may opt out of these at any time.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We share information only with the following categories of third parties necessary to run our business:

  • Service Providers:

  • HighLevel (GoHighLevel): Our CRM and marketing automation provider.

  • Stripe / PayPal: For secure payment processing.

  • Legal Obligations: We may disclose your information where legally required to do so to comply with applicable law (including Texas, US Federal, and Canadian laws), governmental requests, or a judicial proceeding.

  • Strict No-Sharing Policy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. SMS/Text Messaging & "No Sharing" Policy

This section is strictly enforced to comply with A2P 10DLC regulations.

By providing your phone number, you consent to receive text messages from Cloud 9 Virtual Solutions, LLC regarding your account, support tickets, or (if opted-in) marketing offers. Message and data rates may apply.

To stop receiving text messages, reply STOP at any time.

6. Notice to California Residents (CCPA/CPRA)

If you are a resident of California, you are granted specific rights regarding access to your personal information under the California Consumer Privacy Act (CCPA):

  • Right to Know: You may request details about the categories of personal information we have collected about you.

  • Right to Delete: You may request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain data for tax or legal purposes).

  • Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.'

  • "Do Not Sell My Info": We do not sell personal information. However, you may contact us to formally record your preference.

7. Notice to Canadian Residents (PIPEDA)

If you are a resident of Canada, your data is protected under the Personal Information Protection and Electronic Documents Act (PIPEDA).

  • International Transfer: Your personal information may be transferred to and processed in the United States (where our servers and LLC are located). While in the US, your information may be subject to US laws.

  • Access and Correction: You have the right to request access to your personal information and to request corrections to any inaccurate data.

  • Withdrawal of Consent: You may withdraw your consent for the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.

8. Data Retention

We retain your personal information only for as long as is necessary to provide you with our services and as required by law (e.g., retaining tax records for 7 years).

9. Contact Us

If you have questions about this policy or wish to exercise your rights (including California or Canadian privacy rights), please contact us:

Cloud 9 Virtual Solutions, LLC

[email protected]